FAQ

Q​I currently pay to host my website with At The Beach. Is that price going to go up?
A

Not right away, but if we do raise the price we will promise you two things. We will stay extremely affordable and your website will benefit greatly in search engine results by being on a better platform.

Q​I don’t have a big budget for my website. Can you still help me?
A

Yes we can! With our BC Template Designs we keep development costs to a minimum.We know that we can provide a better website product for a more affordable price. The icing on the cake will be the customer service experience that you will receive from our team.

Q​I don’t like my website and I want to redesign it. Can your team of designers help me?
A

Yes. Although we have traditional been an advertising network that occasionally developed websites, the new At the Beach Internet Group will specialize in designing modern mobile friendly responsive website to help you business.

Q​I have an atbeach.com email address. Will I still be able to keep this as my email?
A

No. Unfortunately we will no longer be providing email service for that specific domain. We will contact you individually to discuss your options.

Q​I pay my bill with a check. Will I still be able to write At the Beach a check?
A

No. With our new monthly billing system all At the Beach clients must provide a credit card that will be kept on file with the most secure payment gateway in the United States, Authorize.net. This doesn’t start until 2016.

Q​I pay to advertise on the At the Beach website. How is that going to change?
A

We promise to provide a more valuable platform to advertise your business. This means more traffic to your website or through the doors of your business.

Q​I’ve been getting free service with At The Beach since Dan was running things. Will that change?
A

We are currently reviewing each and every account on an individual basis. We will be meeting with you privately.

Q​If I have a technical question or need support, can I still pick up the phone and call?
A

No. We are changing the process in which we handle technical and support issues at our company. You must visit: http://helpdesk.atbeach.com and submit a ticket for technical support.

Q​If I hire you to design a website or re-vamp my current website, how much work will I have to do?
A

Well, we believe that any partnership is only successful if both parties are willing to participate. For our template websites, they are a do-it-yourself powerful platform. You will be submitting all of the content yourself. That means you will be writing the text and snapping or buying stock photos. We do offer custom built websites. We can even provide content writing and professional photography or video services. Like anything in life, you only get out what you are willing to put in.

Q​Is the billing cycle for your services going to change?
A

Yes. All At the Beach Enterprises and At the Beach Internet Group clients will have to switch to a monthly payment schedule starting in 2016.

Q​We don’t have a contract for the services that you provide. Will that change?
A

Yes. Beginning in 2016, if you would like to host your website with ATB Internet Group you will be required to sign a monthly contract for one year electronically via e-Sign. However, you can save 10% by paying your bill annually.

Q​What if I don’t like this new policy and still want to pay by check?
A

We are willing to make exceptions on an individual basis but you will be required to pay your bill in full.

Q​What is responsive website design?
A

Responsive website design allows a website to visually and functionally adapt to different size screens on a computer, tablet (iPad or Surface) or smartphone (iPhone or Android).

Q​What’s going on with ATB Internet Group?
A

ATB Internet Group and At The Beach Enterprises Inc. is under new ownership. We are working diligently to provide your business with the most affordable modern web solutions in the area. 

Q​What's the future of ATB Internet Group
A

Nothing is going to change until 2016. We will be working hard behind the scenes to update our systems and provide our clients with the best customer experience in the area. 

QI still don’t understand why responsive design is so important. Can you explain this a bit more?
A

Google basically makes the rules on the Internet when it comes to search engines. Google accounts for over 90% of global organic search traffic and because 60% of all Internet traffic is now coming from tablets and smartphones, Google wants your website to operate properly on those devices. They don’t want to look silly when they send a customer to your website and they can’t do squat because you have not invested in upgrading to responsive or mobile friendly website design. 

QIf I want your team to redesign my website, will there be a contract for that?
A

Yes. Once you see the value in the type of websites that we design and we know you will, At the Beach will be sending you an official Website Proposal and a Website Contract for you to sign electronically via e-Sign.

QWhy do I need to upgrade to responsive website?
A

Because you want to be found on Google and you want great organic placement. Recently, Google announced that they begin rewarding business websites that are responsive in their search results.

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